Privacy Policy

Last updated: January 1, 2025

1. Introduction

SoundWave ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Name, email address, phone number, and mailing address
  • Payment information (processed securely through third-party payment processors)
  • Account credentials and preferences
  • Event preferences and purchase history
  • Communications with us

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your ticket purchases
  • Send you event updates and confirmations
  • Provide customer support
  • Send marketing communications (with your consent)
  • Improve our services and website
  • Detect and prevent fraud
  • Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

  • Event organizers and venues for event management
  • Payment processors for transaction processing
  • Service providers who assist in our operations
  • Legal authorities when required by law

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Request data portability
  • Withdraw consent for marketing communications

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@soundwave.com
Phone: +1 (555) 123-4567
Address: 123 Music Street, New York, NY 10001

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